Before activating any of your delivery channels, we need to place a test order from Deliverect. This will help us to see how they are processed/printed on your POS, or DMA (Delivery Manager App). It is important to make sure that your POS is on, or if you are using our DMA, please make sure your tablet has the app installed and open and that the printer is linked to it.
Once you place a test order, please check the status of the order in the orders section. If the order shows up as received or accepted, it means that the order was successfully sent to your devices.
If it doesn't print or you do not receive a notification or your hardware, even if the status shows received or accepted, it means it might be a setting missing on the POS end, or that the tablet or printer is not supported to use our DMA (please see our requirements here).
If this is the case, please reach out to us through the online chat or send an email to firstname.lastname@example.org so we can assist you.
If the order is successful, you are ready for the next step!