If an order has failed because of an invalid PLU, there are ways to identify the cause and prevent it from occurring in the future.
What is a PLU?
PLU stands for price look-up. This is a unique code used by the different channels (Deliverect Manager Application, Deliverect Manager Portal, and Delivery channels) to communicate a product or modifier and its corresponding price.
Where to find orders that have failed because of a PLU error
Step 1. Open the Deliverect Manager Portal.
Step 2. Go to Orders and check for any Failed orders.
Step 3. When clicking on a failed order, an overview will be revealed below. Inside the red box, an error code will be shown.
InvalidModifier: Invalid PLU: MSOORTM001 InvalidModifier: Invalid PLU: MSOORTM002
- InvalidModifiers means the PLU of a modifier is not the same as in your Inventory.
The PLU can be seen next to the product below the error code.
- Changes have been done in Deliverect, but the menu has not since been published or did not publish successfully.
- A menu was published at the same time an order was placed, causing a temporary desynchronization.
How to prevent future orders from failing with invalid PLUs
Step 2. Via the left sidebar, go to Inventory.
Step 3. Enter the name of the product/modifier or the PLU code that is displayed in the error to verify that Products/Modifiers and PLU are the same as the ones in the order.
Step 4. Have a look at the specified product/modifier inside your Deliverect Manager Portal menu (and platforms with no menu synchronization if used). Double-check that it has the same PLU on all the different menus and platforms.
Step 5. Publish your menu live to your delivery channel(s).