Before we jump into the Tiller settings, an important message:
Only after accepting the order on the tablet from the delivery channels (Uber Eats, Deliveroo,...), will the order be sent to Tiller.
E.g.: for Deliveroo, an order flow looks like this:
So in practice, this means that only when you tap 'accept' on the delivery partners tablet, or use an auto-accept feature, the orders are sent to Tiller to be processed. Make sure your iPad is connected to your Tiller back office, so you can see the incoming orders.
You need to use the Tiller3 app. Because the integration with Deliverect is only compatible with the Tiller3 app and not the other apps of Tiller.
If you’re still on the old app, please contact your Tiller Account Manager.
How does Tiller handle my delivery orders?
After you have accepted an online order on the delivery partner's tablet, the order is sent to Tiller, and printed.
The orders come in with a sound in Tiller, and tickets are printed after accepting the incoming order.
Where can I find my online orders in Tiller?
If you are integrated with one of our online partners, you will see a new "bike" icon in the icon bar at the top right of your application.
By clicking on this new icon, you will access a page dedicated to your online orders. It is on this page that you can find all your online orders awaiting validation or in preparation.
Make sure your iPads are synchronised!
The iPads need to be synchronised with the Tiller back-office, so they receive the latest information about products, payment options, tables, ...
You can synchronize your iPad to your Tiller back office by clicking on the arrows, as you can see in the red square in the picture above.